FAQs
Frequently Asked Questions
What Are You Looking For?
This is entirely up to you – you can be there for the service, let the cleaner in and leave, or even not be there at all. You are more than welcome to provide access to your cleaners by way of a key/lockbox. Please note that in general our cleaners work most efficiently when the house is empty of people and pets.
You can contact us via phone, txt or email.
Phone or Txt Message: 0433 575 789
Email: info@cleanerz.com.au
Phone or Txt Message: 0433 575 789
Email: info@cleanerz.com.au
We appreciate all feedback we get, whether it’s positive or negative. If you are not satisfied with your service, please email us or text us with details regarding what might have been an issue and include all relevant photos. We will then aim to provide a re-clean within 2-4 days of the initial service for any missed/unsatisfactory areas and/or look at an appropriate discount if required.
We understand that things may happen, and you need to change your schedule. If you want to change your booking, please notify us as soon as possible. Please call us on our number: 0433575798. We will work with you to re-schedule the service at the next best available time. Please try and provide us at least 24-48 hours’ notice so we can find the best available times for you.
Yes. You can provide us with the key to your premises.
Alternatively, you can get a key safe from any general hardware store for your property and provide us with the code. This is starting to be a very common practice with our customers.
Alternatively, you can get a key safe from any general hardware store for your property and provide us with the code. This is starting to be a very common practice with our customers.
Definitely! We know how to love, respect and care for them. We’re a pet friendly cleaning service.
Generally, yes. However, there are occasions such as illnesses, emergencies and travel/holidays that may impact usual cleaner being sent to your property.
You can cancel your booking by calling us on 0433575798. There are no charges for cancellations. However, please try and provide us with at least 24-48 hours of notice so we can take up any casual jobs and make up for the loss of wages for the cleaners.
Yes, all of our cleaners have police checks before they commence any work. Most cleaners have working with children checks too.
At this stage, we are accepting payments via cash and bank transfer. We will send you the invoice and payment details once the service is completed.
We currently service in south-eastern Melbourne. Some of the suburbs we work include:
- Malvern
- Caulfield
- Armdale
- Brighton
- Richmond
Didn’t find your suburb here? Please call us on 0433575798 and we can discuss the requirements on one to one basis.
- Malvern
- Caulfield
- Armdale
- Brighton
- Richmond
Didn’t find your suburb here? Please call us on 0433575798 and we can discuss the requirements on one to one basis.
A team of 2 people is our standard, sometimes an extra team member can come when needed. However, it depends on the size of your property, and we will send our team accordingly.
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“We have been using the services of Cleanerz since we moved to our office in Richmond. They always do a fantastic job, are highly reliable, communicate well and are flexible.”
“Cleanerz team have been taking care of cleaning the Xerion office for the past two years. Jayesh’ team are very reliable, trustworthy and always do a great job. We have been especially concerned about deep cleaning during Covid times and the Cleanerz have always kept us safe with environmentally friendly cleaning products and use of best practice cleaning services. I would recommend Cleanerz to any business, with pleasure.”
“We are very particular when it comes to the cleanliness of our office and our staff's wellbeing. The Cleanerz team go above and beyond using their expertise in the field, they are very friendly, professional and reliable. Great company to work with!”
“We are very happy with the service provided by Cleanerz. Their team are professional and efficient with fantastic attention to detail. We highly recommend Cleanerz to anyone”
1+
Houses And Facilities
Cleaned since 2010
Cleaned since 2010
1
Years Of Experience
In Cleaning Field
In Cleaning Field
English